Privacy Policy

Privacy Policy

Last updated: [Date]

This Privacy Policy describes how Nordic Refreshment (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from nordicrefreshment.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: your name, address, phone number, and email.

  • Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: your username, password, and security questions.

  • Shopping information: items you view, add to your cart, or add to your wishlist — for example, different flavors of energy drinks or soft drinks.

  • Customer support information: details you include in communications with us, such as inquiries about drink ingredients, promotions, or deliveries.

  • Communication Preferences: including your consent to receive SMS marketing messages.

Some features of the Services may require you to provide certain information. You may choose not to provide it, but this may limit your ability to use those features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). This may include your device information, browser information, network connection details, IP address, and your interactions with the Site. We use cookies, pixels, and similar technologies to collect this information.

Information We Obtain from Third Parties

We may receive information about you from third parties, including:

  • E-commerce platforms such as Shopify, which powers our store.

  • Payment processors that handle your payment information (e.g., bank card details, billing address) to complete your purchase of beverages.

  • Marketing and analytics services that track how you interact with our ads, promotions, and email campaigns.

Any third-party data we receive is processed according to this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process your orders, ship your drinks, handle returns or exchanges, and manage your account.

  • Marketing and Advertising: To send you special offers, product launch updates (such as new energy drink flavors), and promotional content via email, SMS, or other channels.

  • Security and Fraud Prevention: To protect against unauthorized activity or misuse of your account.

  • Customer Communication: To respond to your questions, assist with orders, and improve your shopping experience.

Cookies

We use cookies to enhance your experience, remember your preferences, and run analytics. For details about Shopify cookies, see Shopify’s Cookie Policy.

You can block cookies in your browser settings, but doing so may affect how our Site functions.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and service providers (IT, payment processors, shipping carriers, analytics tools).

  • Business and marketing partners (including Shopify) for promotions.

  • Affiliates within our corporate group.

  • Legal authorities when required by law.

  • In case of business transfers such as mergers or acquisitions.

User-Generated Content

If you post product reviews or comments (e.g., about our drinks), they may be visible to the public.

Third-Party Links

Our Site may contain links to other websites. Their privacy practices are outside of our control, so we encourage you to review their policies.

Children’s Data

We do not knowingly collect personal data from children. If we receive such information, we will delete it.

Security and Retention

We take reasonable measures to protect your personal data but cannot guarantee absolute security. We retain your information only as long as necessary to fulfill the purposes outlined here or comply with legal requirements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or transfer your data, as well as restrict its processing or withdraw consent. You can also opt out of marketing communications at any time.

Complaints

If you have concerns about how we process your data, you may contact us. You may also be entitled to escalate your complaint to a data protection authority.

International Users

Your personal information may be transferred and processed outside your country, including in the United States. If we transfer your information out of Europe, we will rely on lawful safeguards such as Standard Contractual Clauses.

Contact

For any questions about our privacy practices or to exercise your rights, email us at: contact@nordicrefreshment.com

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