Return and refund policy
1. Returns Policy
Due to the consumable nature of our products, all sales are final. Beverages and energy drinks are classified as perishable and hygiene-sensitive items. For safety and quality control reasons, we cannot accept returns or exchanges once products have left our facility.
We appreciate your understanding of this policy.
2. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of receiving your package.
To initiate a claim, email us at contact@nordicrefreshment.com with:
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Your order number
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A description of the issue
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Clear photos of the damaged or defective items and packaging
We will assess the case and may offer a replacement or refund, at our discretion.
3. Refund Policy
Refunds will only be issued in the following cases:
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The item(s) were damaged during shipping
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You received an incorrect item
Refunds will not be issued for:
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Products that have been opened or consumed
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Requests made after the 7-day window
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Change-of-mind returns
4. How to Request a Refund
Please contact us at contact@nordicrefreshment.com within 7 days of receiving your order. Include:
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Order number
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Description of the issue
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Supporting photos
Once approved, refunds will be processed within 7 business days. Funds will be returned via your original payment method.
5. Shipping Costs
Shipping fees are non-refundable. Refunds apply only to the product purchase price. If a refund is approved, you will receive the value of the item(s) only.
6. Exchange Policy
We only accept exchanges if:
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The product is unopened, unused, and in original condition
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The request is made within 7 days of delivery
Approved exchanges may be subject to shipping costs.
7. Contact Us
If you have questions about this policy or need assistance with your order, please contact us:
Email: contact@nordicrefreshment.com
Company: Nordicfulfillment Group AB
Address: Mariestadsvägen 98, 54938 Skövde, Sweden
VAT Number: SE559458235401
WhatsApp Support: +46 720 07 19 69
