Shipping policy
Shipping Policy
Welcome to Nordic Refreshments!
We value your trust and are committed to delivering your beverages quickly and reliably. Please review our shipping policy to better understand how we process and handle deliveries.
1. Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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Cut-off time: 5:00 p.m. (GMT) — Greenwich Mean Time (London)
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You will receive a shipping confirmation with tracking details once your order has been dispatched.
2. Shipping Rates & Delivery Times
Shipping rates are calculated automatically at checkout based on the weight, destination, and shipping method you choose.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 4–7 business days |
| Express Shipping | 2–4 business days (upon request) |
Please note that actual delivery times may vary depending on your location and external factors.
3. Shipping Areas
We currently ship within the United Kingdom.
If your region has restrictions due to local laws or courier limitations, you will be notified at checkout.
For special delivery requests or wholesale inquiries outside the UK, please contact our support team.
4. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number.
You can track your package through our website or directly via the courier’s tracking portal.
5. Shipping Issues
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Incorrect Address:
Please double-check your shipping details before placing your order. Nordic Refreshments is not responsible for deliveries sent to incorrect addresses provided by the customer. -
Lost or Damaged Packages:
If your package is lost, delayed, or arrives damaged, please email us at contact@nordicrefreshment.com within 7 days of the estimated delivery date.
We will assist in resolving the issue with the shipping carrier promptly.
6. Customs, Duties, and Taxes
Nordic Refreshments is not responsible for any customs delays or additional taxes and duties that may apply. These are the responsibility of the recipient and are beyond our control.
7. Contact Information
If you have any questions regarding shipping, feel free to reach out:
Email: contact@nordicrefreshment.com
Company: Nordicfulfillment Group AB
Address: Mariestadsvägen 98, 54938 Skövde, Sweden
VAT Number: SE559458235401
WhatsApp Support: +46 720 07 19 69
